Human Resources

Job Location

County of Chelan Economic Services 400 Douglas Street Wenatchee, WA 98801

Description

Position is open until filled with first review date on 05/1/2024

Salary: PW06 Steps 2-4 $4,001.50 - $4,370.14 DOE Longevity Steps 5-8 $4,568.40 -$5,224.64

The position includes a state retirement system, with a deferred comp program available. Health insurance package includes Medical, Dental, and county contributions to a personal health savings account. Includes 11 paid holidays and 1 floating personal holidays along with monthly accrued vacation and sick leave. 

SUMMARY

Coordinated Entry (CE) is the access point to services for people at risk or experiencing homelessness. Households are able to access CE 24 hours a day, 7 days a week through an online application. Members of the community can also access CE by calling the Homeless Housing Network line to speak with a CE Specialist during regular business hours Mon- Fri 8am-5pm. The work of a CE Specialist can be challenging, but rewarding work. It requires someone that can address each client interaction with trauma informed care and patience. Chelan County follows the State’s Housing First model, which means that the first step is accessing Coordinated Entry.

GENERAL FUNCTION

Under supervision of the Housing Program Coordinator, this role provides a wide variety of administrative support to the Chelan-Douglas Coordinated Entry System; performs support work related to department activities; may create, implement, and participate in technical processes, procedures, and programs; and performs related work as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the capture of all calls to the coordinated entry system daily;
• Ensure that applications are processed and clients are contacted within the one business day window requirement;
• Occasionally answer phone calls and process applications when CE Specialists are unable or out of the office;
• Ability to conduct CE Specialist duties when necessary, such as but not limited to:
  • Providing compassionate and practical problem-solving conversations to identify the household’s strengths and identify any resources they may have available;
  • Conducting diversion conversations;
  • Ensuring eligibility of clients through housing status and income
  • Maintaining client confidentiality;
  • Ability to effectively explain the consent form required for entry into the State’s Housing Management Information System (HMIS);
  • Ability to make adequate referrals to the programs the clients qualify for;
• Authorize Diversion spends unless exceeding threshold for additional approval;
• Assist Housing Program Coordinator with data review of the HMIS system for Chelan and Douglas Counties;
• Maintain reporting system HMIS to State and Local data standards;
• Ensure that CE Specialists have the prioritization list to standard and ensuring appropriate agencies receive the By Name List;
• Assist in training new staff on the CE process;
• Facilitate monthly case conference meetings and occasionally facilitate other meetings if needed;
• Establish new relationships in the community with service providers and educate them on the CE process;
• Provide outreach services by rotating office hours at partnering agency locations;
• Ability to adapt to working remotely at different locations;
• Maintain relationships with current partner organizations to collaborate for stability plans for clients when necessary;
• Be proficient in all housing resources available to clients and provide clients and CE Specialists with adequate resource information;
• Participate in annual Point in Time Count;
• Participate in the Balance of State CE Subcommittee and other BoS Subcommittees;
• Other duties as assigned.

MIMIMUM QUALIFICATIONS

• Associate’s or Bachelor’s degree in a field directly related to management, public administration, health & human services, sociology, psychology, substance use disorder, or the equivalent;
• Equivalent combination of education, training, and/or experience may be considered.
• At least (1) year of increasingly responsible administrative work experience in public, community, or relevant field.
• Experience working with HMIS;
• Experience in working with individuals and/or families in crisis;
• Experience working in Microsoft programs such as Outlook, Excel, and Word;
• Must be able to multitask especially with entering client data and speaking on the phone;
• Must be able to work with competing deadlines;
• Ability to maintain composure in fast pace environments and stressful situations;
• Ability to network and work well with other organizations and service groups;

PREFERED QUALIFICATIONS

• Bilingual in Spanish;
• Previous experience working in the Public Sector;
• Advance proficiency in MS Office programs;
• Previous experience managing social service or related programs;
• Previous experience developing and maintaining departmental budget.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to maintain confidentiality;
• Ability to establish and maintain effective working relationships;
• Ability to communicate clearly, tactfully, and professionally;
• Must be able to work independently;
• Ability to plan, organize, and monitor activities according to priorities, established schedules, and deadlines;
• Ability to maintain composure under pressure and respond quickly to unanticipated questions/requests;
• Ability to successfully perform responsible and complex work involving the use of independent judgment and personal initiative without supervision;
• Establish professional and cooperative working relationships with employees, other agencies, media sources, and the general public;
• Ability to interpret a variety of instructions in written, oral, or schedule form; 
• Apply common sense understanding to applicable RCW’s.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

LANGUAGE SKILLS

Must be able to communicate proficiently in English both orally and in writing. Preferred proficiency in Spanish both orally and in writing.

WORK ENVIRONMENT

Primary work environment will be indoors in an office setting. Travel between buildings and to various organizations and locations outside of the main office will be necessary.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to talk and listen. Work is generally performed in an office environment; sitting, standing, walking, and computer use are frequent and can be for extended periods of time; must be able to move from sitting to standing quickly to assist customers; must be able to kneel, stoop, bend, twist, reach and grasp, use small ladders or stepstools, and operate standard office equipment; must have the ability to lift, pull, push and/or carry up to 25 pounds using proper lifting/carrying techniques; must have sufficient vision to read printed materials and computer screen, and adequate hearing and speech to communicate clearly in person or over the telephone.

CLOSING STATEMENT

This job description does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and requirements of the job change.

Additional Information

To apply: Include the following in one document (PDF or Word) 

• Chelan County Application
• Resume 
• Cover Letter 

Email tohuman.resources@co.chelan.wa.us or mail/drop off at address below.

Human Resources
400 Douglas Street, #201
Wenatchee, WA 98801