Policies and Term of Use

Services and Responsibilities

Services and Responsibilities

The Chelan County IT Department supports a wide range of technology services for Chelan County employees, departments and Chelan County citizens.

Application Hosting

The Application Hosting service provides County departments with delivery and back-end management of Windows or mainframe application-hosting environments. 

Application Hosting services include:

  • Hardware provisioning and installation
  • Data storage
  • Database support
  • Network connectivity and access
  • Failover capabilities
  • Backup and restore

In addition, IT provides the technical support required to maintain a current, secure, and reliable dedicated hosting environment.

Business Services

IT Business Services provides end-to-end lifecycle support for County business applications including:

  • Asset Management
  • Business Intelligence
  • Case Management
  • Document Imaging
  • Financial Management
  • Geographic Information Systems
  • Process Control
  • Productivity Tools
  • Recreation Management
  • Website Management  

Business application support activities include the development of new applications, enhancements to existing applications, and support and maintenance of both County-developed software and purchased software.

Data Center Hosting

The IT Department provides County departments with a 24-7, environmentally-controlled and secured data center to house servers and other IT equipment in a secure location.  Data Center Hosting also includes Facilities Management and Network Connectivity services.

Geographic Information Systems (GIS)

The Information Technology Department manages the hardware, software, data, maps, and interactive applications that encompass the Geographic Information Systems Management Office (GISMO).  GISMO services support core County business processes such as property valuations, property ownership, development review, land use planning, E911 dispatch, and election precincting, as well as the needs of various outside agencies, and the public.

Distribution of GIS Data, Street Centerline Maintenance, GIS Application Development and Support, Data Conversion and System Maintenance, Map Requests, Special Projects and Analysis, and GIS Training.

Link to: Chelan County GIS

Professional Services

The IT Department offers County departments comprehensive consulting services for each phase of an IT deployment -- from assessment and implementation through upgrade planning.  Professional Services include:

  • Application Development
  • Project Management
  • Security Assessment
  • Special Projects and Analysis
  • Systems Design and Architecture  

Workplace Services

IT Workplace Services provides end-to-end lifecycle support for County desktops, laptops, tablets and voice communications.  It includes a portfolio of essential services required to deliver an efficient and reliable personal computing environment for County users focused on protecting County assets and data including:

  • File Management
  • Messaging
  • Network Connectivity
  • Access Management
  • Personal Computer
  • Mobile phone
  • Tablets

A 24-7 IT Help Desk number is available for front-line support and questions related to all services provided by the IT Department.

 

Posted: 12/04/2014 01:09 PM
Last Updated: 04/18/2019 01:46 PM

Chelan County Calendar

Upcoming events and schedules at the county!

  • 25
    Jun 2025
    06:30 PM - 08:00 PM

    Planning Commission - June 25, 2025

    Posted by: Community Development

    By Zoom Video Conference or in person.
  • 07
    Jun 2025
    09:00 AM - 04:00 PM

    Monthly Drop-Off Saturday - June 7, 2025

    Posted by: Solid Waste Management

    Drop-off Saturday at the Moderate Risk Waste Facility is June 7.

    Chelan County Moderate Risk Waste Facility
  • 06
    Jun 2025
    11:00 AM - 04:00 PM

    Veterans Hall Blood Drive June 6

    Posted by: Veterans Program

    Veterans Hall Blood Drive June 6 from 11 a.m. to 4 p.m.

    Wenatchee Veterans Hall